Payment & Cancellation Policy

Pet Policy: We do not allow pets here at Killeena House. Guests who bring animals onto the grounds without prior consent from management will be asked to leave/ remove their pet.

Children: Children are welcome at Killeena House. All children must be supervised by an adult or guardian when outside on the grounds and in the accommodation. There are many plants, trees, wildlife and ponds here which should be respected.

Parking: We have a car park allocated for all guests (sign posted to the left as you come in the main gates). Parking is only permitted here. Parking elsewhere on the grounds is prohibited as areas must be kept clear for emergency services, maintenance/ delivery vehicles and also for the safety of pedestrians on site. Cars parked in other areas of the grounds will be asked to move.

Check In/Out: Check in is from 3.30pm. In most cases, there will be a self check in, unless alternative arrangements have been made with management. Check out is strictly 11.00am.

An early check-in from 1pm or a late check-out at 12.30pm may be requested at a fee of €30 per house. This is strictly subject to availability/ cleaning schedules and must be pre-arranged with management at least 24 hours prior.

Noise: Parties are prohibited at Killeena. To ensure the comfort and respect of other guests & tenants, we have a "Quiet Time" policy from 10pm to 8am. Lack of adherence of this policy could result in the termination of the stay.

Waste/Refuse: Please dispose of all rubbish appropriately in the bins provided in your accommodation. Information of how to separate waste correctly can be found in your accommodation. Feel free to ask a member of staff if you are unsure.

BBQs: Disposable BBQs are strictly prohibited at Killeena House. Guests may bring their own gas BBQ or kettle/charcoal BBQ, please let management know before arrival. All guests must dispose of ash appropriately in the bins provided (see the map in your cottage for the locations of the 2 ash bins, or ask a member of staff).

Smoking: Smoking and E-Cigarettes is strictly prohibited inside any of the buildings and cottages at Killeena. Any smoking paraphernalia must be disposed of appropriately. Smoking is not allowed near any of any of the buildings where smoke/ smells might enter the building or disrupt another guest.

The use of illegal substances is strictly prohibited in all areas of Killeena. Offending persons will be immediately removed from the property, and the police will be called.

Groups: Group bookings of more than two houses together must be pre-arranged with management. Parties are strictly prohibited both inside and outside of the cottages, unless a prior arrangement is made with management.

Length of Stay: We have a minimum of a two, three or seven night stay policy here at Killeena, depending on the time of year. In this case we can not take one night bookings at any time.

Private Reservations: All private reservations require a 20% deposit to be paid at the time of booking. The remaining amount can be paid up until 7 days prior to the check in date. A failure to do so will result in the loss of the booking and deposit. Bookings made through Airbnb and Booking.com are subject to their own payment/cancellation policies.